Frequently Asked Questions
How do I make a request?
Send us a message through the Request a Service form, WhatsApp, or email, with as much or as little detail as you have. One point of contact reviews it, asks anything needed to arrange it properly, and confirms a plan — typically within hours, sooner for time-sensitive requests. No account, membership, or prior relationship is required to enquire.
Do I need to be a member?
No. Amerald isn't a membership club with tiers or joining fees. We work with clients directly, whether that's a single one-off request or an ongoing relationship spanning years — the service is identical either way, since every client is handled by the same dedicated point of contact regardless of how often they use us.
How far in advance should I book a private jet or yacht?
For most European routes, 48 hours' notice is workable, and same-day charter is often achievable depending on aircraft position. For long-haul routes or peak periods — Christmas, summer, major sporting events — two to three weeks ahead gives meaningfully better aircraft choice and pricing. Tell us your timeline and we'll advise honestly on what's realistic for that specific route and date.
Do you own the aircraft, yachts, or vehicles?
No. Amerald is a broker, not an operator, and we state this plainly rather than implying otherwise. We source and vet every aircraft, vessel, vehicle, and property through a trusted network of operators — checking safety certification, insurance, and track record — matched to your specific request rather than limited to a single fleet.
Which areas do you operate in?
Amerald is based in London and arranges services across the UK, Europe, and the Middle East. Our network extends wherever our clients require us to be — if a request falls outside these regions, tell us the specifics and we'll advise honestly on whether and how we can help.
Is my information kept confidential?
Yes. All client data is handled to full UK GDPR standard, stored securely, and shared with third-party operators only where strictly necessary to fulfil a specific request — never for marketing, and never sold. Full detail on what we collect, how long we retain it, and your rights under GDPR is set out in our Privacy Policy.
Can you arrange multiple trips or legs in one request?
Yes. Our Request a Service form lets you add multiple trips or legs to a single enquiry — useful for multi-city itineraries such as London to Marrakesh to Paris and back. Add each leg as you go, and your point of contact will confirm the full itinerary as one coordinated arrangement rather than separate bookings.
What if my plans change at short notice?
Contact your point of contact directly, at any hour. Adjusting arrangements at short notice — a changed flight time, an added guest, a different destination — is part of the service itself, not an exception to it or a request that needs special justification.